RouterLightsFixHow to Reset a Spectrum Modem Step by Step
If your Spectrum internet is down, resetting the modem is the fix support agents suggest first, because it forces the modem to reconnect and re-register with the network. You can do it in three ways: a power cycle, an app reset, and a factory reset. Start with the first and only escalate if needed.
Steps vary by modem, so follow the model label if anything differs.
Method 1: power cycle the Spectrum modem
Unplug the modem's power cord from the wall or the modem.
If the modem has a backup battery, remove it too.
Wait a full 60 seconds.
Reinsert the battery, if any, and plug the power cord back in.
Wait two to five minutes until the Online light is solid.
Restart your router only after the modem is online.
Method 2: reset from the My Spectrum app
Open the My Spectrum app, go to your internet service and equipment, and choose the reset option for the modem. This has Spectrum restart and refresh the device from its side, which can clear a provisioning issue that a power cycle cannot.
Method 3: factory reset with the reset button
Use this only if the first two methods fail. Press and hold the recessed reset button with a paperclip for the time your model specifies, release, and wait up to five minutes. Some Spectrum-managed modems are better reset through the app or by Spectrum support, because a local reset can leave the modem waiting to be provisioned again.
After the reset: what to check
The Online light should turn solid blue or solid white. Then bring the router back online. If the light keeps blinking, use our guides on a modem blinking blue and white or a Spectrum modem red light. Check the coax cable, remove splitters and confirm there is no outage.
The bottom line
Power cycle first, use the app second, factory reset last. Always give the modem time to settle before restarting the router.
Frequently asked questions about how to reset spectrum modem
How do I reset my Spectrum modem?
Unplug the power cord (and remove the backup battery if present), wait 60 seconds, plug it back in and wait up to five minutes for the Online light to settle. You can also reset it from the My Spectrum app.
Does resetting a Spectrum modem delete my settings?
A power cycle or app reset does not. A factory reset with the reset button can clear settings, and on some modems it is better to use the app or ask Spectrum first.
How long does a Spectrum modem take to reset?
Most take two to five minutes to reconnect, and up to ten in some cases.
Should I reset the modem or the router first?
Reset the modem first and let it come online, then restart the router. Otherwise the router searches for a connection that is not ready.
What if the modem will not come back online after a reset?
Check for an outage, tighten the coax cable, bypass splitters and contact Spectrum. Provisioning problems require them to refresh the modem.